The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
640-461: Cisco Voice Certification: ICOMM 8
Section 1 – Program Introduction
Cisco Unified Communications v8
Section 2 – Voice Essentials
Section 3 – Planning Considerations
Operating System Interaction
3-1 Basic Configuration Process
Section 4 – User Administration
4-1 Managing Users
Section 5 – Basic Features
Cisco IP Phone Overview
5-1 Phone System Configuration
Class of Control
5-2 Partitions and Calling Search Spaces
Media Gateway Control Protocol
5-3 Media Gateway Control
5-4 CME Web
Section 6 – Media Resources
6-1 Conferencing, Ad Hoc and Meet Me
6-2 Configuring Router Resources
Music on Hold
6-3 Music on Hold
Media Resource Management
Section 7 – Tools and Plug-ins
7-1 CUCM Tools
Section 8 – Troubleshooting
Flowchart and Key Points
Lab Guide – Introduction
Unity Voice Mail System
Auto Quality of Service
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The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network.