Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL service operation.
Course Duration: 10 Hours and 2 Minutes
Module 1: Service Operation Introduction
1.2 Syllabus Exam Overview And Testing Tips
1.3 Service Operation Introduction Part 1
1.4 Service Operation Introduction Part 2
1.5 Service Operation Introduction Part 3
1.6 Service Operation Introduction Part 4
1.7 Service Operation Introduction Part 5
Module 2: Service Management As a Practice
2.1 Service Management As A Practice Part 1
2.2 Service Management As A Practice Part 2
2.3 Service Management As A Practice Part 3
Module 3: Service Operation Principles
3.1 Service Operation Principles Part 1
3.2 Service Operation Principles Part 2
3.3 Service Operation Principles Part 3
3.4 Service Operation Principles Part 4
Module 4: Service Operation Process
4.1 Service Operation Process Part 1
4.2 Service Operation Process Part 2
4.3 Service Operation Process Part 3
4.4 Incident Management Part 1
4.5 Incident Management Part 2
4.6 Problem Management
4.7 Request Fulfillment
4.8 Access Management
Module 5: Common Service Operation Activities
5.1 Common Service Operation Activities Part 1
5.2 Common Service Operation Activities Part 2
5.3 Common Service Operation Activities Part 3
5.4 Common Service Operation Activities Part 4
Module 6: Organizing For Service Operation
6.1 Organizing For Service Operation Part 1
6.2 Organizing For Service Operation Part 2
6.3 Organizing For Service Operation Part 3
6.4 Roles Part 1
6.5 Roles Part 2
Module 7: Technology Considerations
7.1 Technology Considerations
Module 8: Service Operation
8.1 Implementation Of Service Operation
8.2 Challenges, Risks, And Critical Success Factors
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Vision Training System uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Vision Training System always focuses on real world scenarios and skill-set development.
Vision Training System’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. Vision Training Systems Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
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Vision Training System knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
Vision Training System’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
Information Technology Infrastructure Library (ITIL) – Service Operation